Engineering and service
Automation Service and Support
Sage supports the robotic and automation equipment we build with troubleshooting, programming, maintenance, spare-parts guidance and engineered upgrades.
Lifecycle support from the team that understands the complete system
Automation service often requires more than robot knowledge. A production problem may involve tooling, sensors, conveyors, PLC logic, safety devices, machine interfaces or the product itself. Sage approaches service from the complete-system perspective used to engineer the original equipment.
Support can include remote troubleshooting, emergency response, preventive maintenance, controls modernization, robot programming and equipment modifications. Scope and availability depend on system information, location and required parts.
Application data to define
- System serial number and documentation
- Current alarms and observed symptoms
- Recent product or process changes
- Production impact and safe machine state
- Available remote access and site support
- Required response window and spare parts
What the system can include
Technical troubleshooting
Evaluate robot, PLC, tooling, controls and material-flow issues as one connected production system.
Planned maintenance
Develop inspection and service activities around equipment condition, duty cycle and production requirements.
Engineering upgrades
Modify tooling, software, controls and equipment for product changes, obsolescence or new production needs.
Related project images
Frequently asked questions
Does Sage service equipment after installation?
Yes. Sage supports its integrated systems with troubleshooting, programming, maintenance and engineered upgrades.
What should I provide when requesting service?
Provide the system identification, alarm messages, symptoms, recent changes, photos or video, production impact and the best technical contact at the site.
Continue your application research
Bring us the application data.
Share the product, payload, rate, process sequence and available layout with a Sage applications engineer.